![]() Of course they apologized and said they would be training their staff. They said housekeeping would get hold of me, which they did after numerous calls. Never have I heard of a hotel doing such things, how did they know the bag was not a part of the gift, what right did they have to throw out our wine? I complained upon check out.their response was that they took off one of the added resort fees, and when I complained they removed the second one. They removed the gifts and put them on the desk and took the bag. To our shock the wine glasses with wine in them had also been removed, as well as my shopping bag taken. When we came back that evening, the sink was clean, the bath tub had not been touched, the linens had not been changed, the dirty day old beer glasses were removed. I also had a shopping bag with some gifts sitting on the floor by the tv area. We didnt finish the wine and planned on drinking it when we returned. ![]() Before we left for dinner we opened a bottle of wine and poured two glasses. When we complained again, they said they would send someone up while we were out for dinner. The dirty beer glasses were left on the counter. The sink was not cleaned nor the bathtub. The next day housekeeping was a disaster, even though we left the hanger for changing the linens they were not changed, the bed was not tucked in and the duvet was thrown on sideways. We were not told of the evening happy hours, or the use of bikes when we registered. ![]() ![]() The hotel has an added "resort fee" that is not well explained. Very uncomfortable to sleep in a hot room. We never got it to cool past 75 on the two days we were there. We had maintenance come up and they said it was an old hotel and the air doesn't work that well in some rooms. Upon checking into the hotel we found that the air conditioning wasn't working. ![]()
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